The Root Cause Analysis (RCA) course provides healthcare professionals with the knowledge and skills to systematically investigate and address the underlying causes of medical errors, adverse events, and process inefficiencies. This course covers proven RCA methodologies, including the use of tools like the Five Whys, Fishbone Diagrams, and Failure Mode and Effects Analysis (FMEA), to identify root causes and implement effective corrective actions. Through case studies and practical exercises, participants will learn how to enhance patient safety, improve clinical processes, and foster a culture of proactive problem-solving. By the end of the course, healthcare professionals will be equipped to lead RCA initiatives that drive meaningful and sustainable improvements in their organizations.

The Centers for Medicare & Medicaid Services (CMS) has introduced a structural measure that directly ties hospital quality reporting to an organization’s commitment to patient safety infrastructure. This new requirement goes beyond individual events, and calls for formalized leadership structures, proactive safety strategies, and robust learning systems that reflect a mature safety culture.

In this practical, actionable webinar, a regulatory expert will walk participants through the CMS Patient Safety Structural Measure specifications, unpack common points of confusion, and provide step-by-step guidance to help your organization demonstrate compliance.
You’ll leave with a clearer understanding of what CMS is asking for and the tools to take measurable steps toward meeting it. Whether you’re preparing your first report or refining an existing program, this session will help you align your internal efforts with national expectations.

This in-person interactive training equips healthcare professionals with the knowledge and skills to apply Failure Modes and Effects Analysis (FMEA) to proactively identify and mitigate risks in clinical processes. Participants will explore the history, purpose, and proven applications of FMEA, including its role in driving patient safety and meeting compliance requirements.

Through best practice frameworks, real-world case studies, and hands-on exercises, learners will:

• Understand the key drivers for using FMEA in healthcare.

• Identify the factors that contribute to a successful FMEA.

• Apply practical steps to prioritize risks and plan effective interventions.

• Strengthen communication and hand-off strategies to ensure process improvements are sustained.

By the end of the session, participants will be ready to integrate FMEA into their organization’s safety and quality programs to maximize patient care outcomes.

In this session, two hospitals share infection prevention strategies that addressed persistent, high-risk challenges through interdisciplinary teamwork, technology, and evidence-based practices.

Sinai Hospital will present their response to an outbreak of Candida auris, a multidrug-resistant fungal pathogen with significant implications in ventilator-capable and high-acuity units. Their team implemented an intensive infection control approach combining advanced disinfection technologies, enhanced isolation protocols, and real-time collaboration across departments. The initiative resulted in a 67% reduction in patient colonization post-admission and serves as a model for managing emerging infectious threats in vulnerable patient populations.

The second presentation from Luminis Health focuses on reducing CLABSI rates despite already successful efforts to reduce central line days. Through detailed case reviews, the team identified central line maintenance as a key opportunity for improvement. They implemented a comprehensive maintenance bundle and introduced the “Illuminator” role—unit-based champions who serve as clinical experts and coaches. Together, these efforts led to measurable improvements in line care practices and outcomes across the organization.

In response to a post-pandemic surge in advanced pressure injuries, MedStar Franklin Square Medical Center launched a comprehensive, multidisciplinary initiative to reverse this trend. Through focused leadership engagement and frontline collaboration, the hospital identified systemic barriers—ranging from staging inconsistencies and poor documentation to siloed communication and lack of ownership. A robust action plan was developed and executed, targeting every layer of care delivery, including nursing, wound care, providers, IT, and quality teams.

Key interventions included real-time photo documentation, integration of wound care into daily rounds, improved dashboard visibility, provider education, and leadership accountability for hospital-acquired pressure injuries. Cultural shifts were reinforced with creative education strategies like “Wound Wednesdays” and “Tushy Tuesdays.” Within two years, the hospital achieved a 67% reduction in PSI 03 rates, from 4.92 to 1.63 per 1,000 discharges. This webinar shares the strategies, tools, and leadership approaches that drove sustainable improvement and offers insights for other hospitals working to reduce pressure injuries and improve safety outcomes.

The 1.5-day TeamSTEPPS Master Trainer Course equips healthcare professionals with the knowledge and skills to lead, implement, and sustain TeamSTEPPS principles within their organizations. This interactive training provides an in-depth understanding of evidence-based teamwork and communication strategies designed to enhance patient safety and improve team performance. Participants will learn how to effectively train others, facilitate team-based interventions, and drive culture change through practical exercises, case studies, and hands-on application of TeamSTEPPS tools. Upon completion, attendees will be prepared to serve as Master Trainers, capable of coaching teams, mitigating communication failures, and fostering a culture of collaboration and high reliability in healthcare settings. 

Registration Requirements  

A full team of three individuals is required; partial teams will not be able to register. Registration requires the following information for each of your three or more team members: Name, Organization Name, Address, Phone, Email, Credentials, and position within the organization.   

Pre-Work  

The pre-work is designed to help you prepare for the Master Training course. Furthermore, responses from your team’s pre-work will provide the faculty with key insight as to the needs of the class. Completing the pre-work will not only help you garner more from the training but will also help the faculty leverage their resources and expertise to tailor the curriculum to your needs. It is appropriate for your team to work together on this assignment and have one person submit it on the team’s behalf. Instructions on how to upload your pre-work will be forthcoming.  

Upon successful completion of the TeamSTEPPS® Master Training course, attendees will receive a Certificate of Completion 

Join us for this dynamic half-day virtual conference designed to engage the full spectrum of professionals committed to safer medication use. Through real-world examples drawn from inpatient acute care—and applicable across all care settings—you’ll explore how system design, safety culture, and cross-sector collaboration can reduce harm and build more resilient medication systems.

Whether you’re a pharmacist, nurse, physician, quality leader, or industry partner—vendor, manufacturer, or technology innovator—you play a critical role. Together, we’ll challenge conventional silos, share lessons learned, and spark conversations that lead to meaningful change.

Hospital-acquired pressure injuries (HAPIs) are a costly and preventable harm, often rooted in delayed identification and intervention. At MedStar Southern Maryland Hospital Center, a multi-year, multi-phase quality improvement project tackled this challenge head-on—beginning in the Emergency Department, where prolonged patient boarding creates heightened risk. This webinar will highlight the development and implementation of an emergency nursing-specific pressure injury screening tool, created in collaboration with frontline nurses and integrated into the electronic health record. With over 2,500 patients assessed and 643 virtual wound care consults completed during the pilot phase, the project led to a 62% reduction in hospital-acquired pressure injuries.

Presenters will walk through each phase of the initiative—from early screening and evidence-based prevention bundles to the innovative use of a dedicated wound care patient care technician and virtual wound nurse consults. Attendees will gain insight into how structured workflows, interdisciplinary collaboration, and real-time interventions can drastically improve patient outcomes, reduce costs, and ensure equity in pressure injury prevention. Lessons learned from this project are highly adaptable for other emergency departments and care areas seeking to reduce harm, improve documentation, and embed a health equity lens into clinical practice.

The three-day Lean Six Sigma Green Belt course equips healthcare professionals with the essential tools and methodologies to improve patient care, reduce inefficiencies, and enhance operational performance. This course provides a comprehensive understanding of Lean and Six Sigma principles, focusing on data-driven decision making, process optimization, and waste reduction within healthcare settings. Participants will learn to identify areas for improvement, implement sustainable solutions, and lead quality improvement projects that drive measurable results. Through real-world case studies and hands-on exercises, healthcare professionals will gain the skills needed to enhance patient outcomes, streamline workflows, and foster a culture of continuous improvement in their organizations. 

With over 100,000 patients in its care carrying a diabetes diagnosis, MedStar Health faced a growing challenge: how to deliver high-quality, multidisciplinary diabetes care amid a national shortage of endocrinologists, long wait times for specialty care, and rising healthcare costs. The MedStar Diabetes Institute had a clinically effective, research-backed model that significantly reduced A1C levels but faced operational inefficiencies and lacked financial sustainability. Recognizing the urgent need to transform care access, affordability, and delivery, the team redesigned the program to be scalable and sustainable while maintaining its strong clinical outcomes.

This webinar will explore how MedStar leveraged systemwide collaboration, telehealth, optimized workflows, and payer partnerships to expand access to diabetes care and improve outcomes. Presenters will share the steps taken to reengineer care delivery using a patient-centered, data-driven approach that supported care across the continuum—while achieving cost neutrality within one year. Participants will learn how a multifaceted, team-based model can bridge specialty care gaps, support top-of-license practice, and build a business case for long-term program success in high-demand, resource-constrained environments.