Patient Safety Series: Patient-Centered Diabetes Pathway

With over 100,000 patients in its care carrying a diabetes diagnosis, MedStar Health faced a growing challenge: how to deliver high-quality, multidisciplinary diabetes care amid a national shortage of endocrinologists, long wait times for specialty care, and rising healthcare costs. The MedStar Diabetes Institute had a clinically effective, research-backed model that significantly reduced A1C levels but faced operational inefficiencies and lacked financial sustainability. Recognizing the urgent need to transform care access, affordability, and delivery, the team redesigned the program to be scalable and sustainable while maintaining its strong clinical outcomes.

This webinar will explore how MedStar leveraged systemwide collaboration, telehealth, optimized workflows, and payer partnerships to expand access to diabetes care and improve outcomes. Presenters will share the steps taken to reengineer care delivery using a patient-centered, data-driven approach that supported care across the continuum—while achieving cost neutrality within one year. Participants will learn how a multifaceted, team-based model can bridge specialty care gaps, support top-of-license practice, and build a business case for long-term program success in high-demand, resource-constrained environments.